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Terms and Conditions

Last updated: November 11, 2026

These Terms & Conditions explain our pricing, service policies, and customer responsibilities. Please review them before booking junk removal, furniture delivery, or small moving services.

1. Service Rates & Minimum Charges

Our standard rate is $150 per hour, which includes Two workers.  A one-hour minimum charge of $150 applies. Billable time begins when we leave our office to travel to your location. Jobs requiring an additional worker may involve extra labor charges. We will discuss those charges with you before work begins.

2. Travel & Disposal Fees

Travel time is part of billable service time. Additional charges may apply for extra stops, extended distances, or work outside our usual service area. We will explain applicable charges before service begins.

Disposal fees are not included in standard junk removal or dump run service pricing unless specifically stated in the customer’s quote.

Disposal fees charged by landfills, recycling centers, transfer stations, and other disposal facilities are billed separately and are the customer’s responsibility.

Fees vary depending on the type of materials, weight, quantity, and disposal facility requirements.

Additional charges may apply for:

  • Mattresses and box springs.
  • Appliances and items containing refrigerants.
  • Tires and other items requiring special disposal.
  • Construction debris and other materials subject to additional fees.
  • Items requiring special handling or disposal arrangements.

 

Any applicable disposal fees will be communicated to the customer when possible and added to the final service total.

RVA Errands & Delivery reserves the right to refuse materials that are prohibited or cannot be legally or safely disposed of.

3. Additional Labor & Access Charges

Extra charges may apply when a job involves stairs, heavy or oversized items, difficult property access, long carrying distances, special handling, or additional workers. We will explain any added charges before proceeding.

4. Estimates & Final Pricing

Estimates are based on the details you share when requesting service. The final price may change if the job takes more time or requires more labor or resources than expected. Please tell us about the items, access conditions, and work needed so we can provide an accurate estimate.

5. Payment Terms

We accept credit and debit cards, digital wallets, Venmo, Zelle,  and cash. Payment is due in full upon completion of the scheduled service unless other arrangements have been approved in advance by RVA Errands & Delivery.

For larger jobs, furniture deliveries, moves, and junk removal services, a deposit may be requested before completion of the job. Any applicable disposal fees, additional labor, mileage, or other approved charges will be included in the final invoice.

Customers are responsible for ensuring payment is made promptly once the service is completed. Any outstanding balances must be paid in full. Future services may be declined if a previous balance remains unpaid.

By scheduling a service, customers agree to these payment terms.

6. Cancellations & Rescheduling

Cancellation, Rescheduling & No-Show Policy

We understand that plans can change. If you need to cancel or reschedule a scheduled service, please contact RVA Errands & Delivery as soon as possible.

Cancellations:

  • Please provide at least 24 hours’ notice when canceling a scheduled service.
  • Cancellations made with less than 24 hours’ notice may be subject to a $35 cancellation fee.
  • Same-day cancellations may be subject to a cancellation fee of up to $50, depending on the service and arrangements already made.

Rescheduling:

  • Please provide at least 24 hours’ notice when requesting to reschedule.
  • Rescheduling is subject to availability.
  • Last-minute rescheduling requests may be subject to additional charges if travel, labor, or other arrangements have already been made.

No-Shows:

  • If the customer is unavailable or fails to respond at the scheduled service location, the appointment may be considered a no-show.
  • A $50 no-show fee may apply.

Services Already in Progress:
 If RVA Errands & Delivery has already departed, traveled to a pickup location, purchased supplies, or begun performing the requested service, the customer may be responsible for applicable travel time, mileage, labor, and other expenses already incurred.

By scheduling a service, you acknowledge and agree to this cancellation, rescheduling, and no-show policy.

7. Restricted Items & Service Limitations

Prohibited and Restricted Items – Junk Removal & Dump Runs

RVA Errands & Delivery does not accept, transport, or dispose of hazardous materials or prohibited waste.

Items we cannot remove or dispose of through our standard junk removal and dump run services include, but are not limited to:

  • Hazardous chemicals, pesticides, herbicides, and industrial chemicals
  • Gasoline, diesel fuel, kerosene, and other flammable liquids
  • Oil-based paints, paint thinners, and solvents
  • Asbestos-containing materials
  • Lead and lead-containing materials
  • Medical waste, needles, and biohazardous materials
  • Ammunition, firearms, explosives, fireworks, and flares
  • Fire extinguishers
  • Propane cylinders and other pressurized tanks
  • Car batteries and other hazardous batteries
  • Automotive fluids and waste requiring special disposal
  • Dirt, concrete, asphalt, and other restricted construction materials
  • Tree stumps and oversized timber
  • Automobiles, boats, and titled vehicles

Disposal Restrictions:

Certain materials may be accepted at designated facilities or special collection events under specific requirements. Acceptance is determined by the disposal facility, not RVA Errands & Delivery.

Customers must disclose all items requiring removal before scheduling service.

We reserve the right to refuse any item that is hazardous, prohibited, improperly packaged, or cannot be legally or safely transported or disposed of. Additional disposal fees may apply to items requiring special handling or disposal arrangements.

By scheduling service, customers acknowledge and agree to these restrictions.

8. Customer Responsibilities

Please provide accurate information about the work requested. Tell us in advance about stairs, heavy items, narrow doorways, difficult access, or other conditions that could affect the job. Make sure the work area is accessible and ready when we arrive.

9. Questions?

Have questions about our services, rates, or policies? Please text or call us before booking.

RVA Errands & Delivery | 804-218-2047